Welcome to www.literarykeys.com. We are based in the UK and offer secure delivery of metal key shaped bookmarks to customers worldwide. Below is an explanation of our shipping policy:
1. Shipping Processing Time
All orders are processed after payment is completed. Conventional products are usually shipped within 2 business days, and customized products may take additional time to produce. Please refer to the order status for specific progress.
2. Shipping Methods
We offer a variety of shipping options, including standard shipping and expedited express delivery, supporting domestic and international shipping. You can choose the appropriate shipping service on the checkout page.
Domestic shipping: Usually takes 4 business days.
Expedited shipping: Usually takes 2 business days.
International shipping: Depending on the destination, it usually takes 15 business days, depending on customs processing time.
3. Shipping cost description
Shipping costs are calculated based on order weight, delivery address and selected shipping method, and are displayed at checkout. Some regions and orders may enjoy free shipping discounts, please refer to the official website announcement for details.
4. Tracking and Confirmation
All orders sent are accompanied by a tracking number, and you can check the logistics progress in your account or order details page. Logistics information in some remote areas may be updated slowly, please understand.
5. International Shipping
We support international orders from most countries and regions. Please note that some countries may charge additional tariffs or handling fees due to customs policies, which must be borne by the recipient.
6. Abnormal Delivery Handling
If the delivery fails due to inaccurate address, no one to sign for it, or other reasons, the logistics company may return the package. We will contact you to confirm the handling method, and the possible re-shipping costs shall be borne by the buyer.
7. Damaged or Lost Goods
If you find obvious damage when you receive the package, it is recommended to take photos on the spot for evidence and contact customer service. If it is confirmed that the product is lost during transportation, we will assist in contacting the logistics party and provide a reissue or refund plan.
For other transportation issues, please visit www.literarykeys.com or contact us through the customer service page.
